Normal Operating Procedure Has Been Tabled
(Our friend hasn’t had any supper, so we stop in a pub for something to eat. We find the ground floor full but notice there’s an upstairs dining area. We all head up there, and find a waitress at the door.)
Waitress: “This is for diners only.”
Friend: “Yeah, we’d like to eat.”
Waitress: “There’s a ten minute wait on tables.”
(We look behind her. There are 20 tables in the room. Ten of them are occupied.)
Friend: “Who are we waiting for?”
Waitress: “Pre-bookings.”
Me: “Okay… Let’s just find somewhere else.”
Waitress: “Wait. Um, I think I can squeeze you in.”
(She sits us down. We have a look at the menu, but come to a decision quickly. Unfortunately, she’s the only one there and it takes a while to get her attention.)
Friend: “Could we have a portion of chips, please?”
Waitress: “If you want chips, you have to go downstairs.”
(She storms off, while we have another look at the menu and bring her over again.)
Friend #2: “Can we have the fried chicken and chips, please?”
Waitress: “Not available.”
Friend #2: “Then we’ll need another look at the menu.”
Waitress: “Hurry up, then. This area closes in ten minutes and lots of people want this table.”
(There are now 15 empty tables.)
Friend: “That’s fine; I think we’ll go elsewhere.”
(I don’t know whether she was trying to get rid of us or if she honestly expected a big coach party to turn up in the next ten minutes.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.