Noon, Not Too Soon, Part 2
Medical Office | Right
| October 27, 2011
(I call patients the day before their appointment to remind them.)
Me: “Hello, [patient], I am calling to remind you of your appointment with [doctor] tomorrow at noon.”
Patient: “Okay, what time is my appointment?”
Me: “Noon.”
Patient: “But what time is my appointment?”
Me: “Noon.”
Patient: “What time is noon?”
Me: “Um, it’s at twelve o’clock…in the afternoon.”
Patient: “Oh, great. Thanks! I’ll be in.”
Question of the Week
Have you ever served a bad customer who got what they deserved?
