No Wire Connected Here
(It’s been one of those days, and halfway through my shift I get a phone call.)
Me: “Electronics!”
Caller #1: “I need a wireless phone.”
Me: “A cordless handset, as in a house phone?”
Caller #1: “Yeah. It needs to be cordless.”
Me: “Sure, we have plenty! Do you have a specific brand in mind? We have [Brand #1], [Brand #2], [Brand #3]…”
Caller #1: “Wireless.”
Me: “O…kay. Do you have a price range?”
Caller #1: “I need it wireless.”
(At this point I give up. I go and get a price range and tell her they range from $10-$120. She gets fed up for some reason and hands the phone to someone else, claiming that she can’t understand me. This person’s attitude is even more sour!)
Caller #2: “Can they call?!”
Me: “Yes, ma’am……”
Caller #2: “Good.”
(She immediately hangs up. Later, the original caller comes in to the store and asks me the same questions. I show her a phone and I give her the same answers.)
Customer: “Huh… Okay. Well, I’ll just come back then.”
(And then she proceeded to put the box in the wrong spot.)
Question of the Week
Have you ever served a bad customer who got what they deserved?