No, We Are Definitely Not Gaslighting You!

I am taking calls on the gas emergency line. Because natural gas is, you know, explosive, we have very strict protocols when it comes to people reporting gas odors. It’s our top priority call.

I’m on a gas emergency call and asking some basic questions.

Me: “Okay, so is the gas odor coming from a specific appliance? Like a stove or your boiler?”

Customer: “Oh, let me check the basement!”

Me: “No! Don’t actually go…”

I hear the sound of the door opening and footsteps on the stairs.

Customer: “Have to put on the lights, it’s too dark.”

Me: “NO! Just… Just go back up the stairs!”

I then launch into the safety script and advise her to get out of the house until our technicians get there. 

I think she understands, send the order out, and hang up.

Natural selection, meet natural gas.