No Washing Machine Can Wash Away The Blame

, , , , , , | | Working | May 24, 2018

(My first job when I turn 16 is at a high-end department store in the UK, famed for its customer service. I normally work in the tech section — a teenager’s dream — but today they are short on the customer help desk, so I am drafted in to help. This is my second day assisting. I’m stood at the desk, keeping myself busy, when a lady in her 70s appears, in floods of tears.)

Me: “Hello, madam, is there anything I can help with today?”

Customer: “Oh, God… It’s just… Ohh…” *wails uncontrollably*

Me: “How about you take a seat here and calm down?”

(She sits, and gathers herself slowly.)

Me: “Okay, what’s happened? How can we help?”

Customer: “Well, you see, I had a delivery of my washing machine booked in this morning, for my new kitchen.”

Me: “Okay, and did the delivery team arrive on time and with the machine?”

Customer: “Yes, yes, that’s not the problem. They arrived on time, they came upstairs to the flat to check it could fit, and then they went down to the van to get it.”

Me: “Sounds good so far?”

Customer: “Well, yes… They got up to the flat, and started moving the washing machine down the corridor. As they got to the kitchen door, my cats decided to run out of the kitchen as they were startled by the machine… I think the first man saw this coming, but the man holding the back of the machine didn’t, and after my first cat appeared, he dropped it.”

Me: “Dropped the machine?”

Customer: “He dropped the machine onto the second cat.”

Me: “Oh. I see. Well… I’m so sorry… Let me go and find a manager, then; I’m not sure of what to do or say.”

Customer: “That’s not all.”

Me: “…”

Customer: “Once they realised what they’d done, they said they’d take the machine back and replace it.”

Me: “And did they?”

Customer: “Well, they were in such a panic and rush to leave they reversed the lorry into my new brick wall.”

Me: “Oh.”

(Three minutes later in the office, where four section managers are:)

Me: “Okay, who wants a great situation to deal with today?”

(The chain paid for her entire new kitchen in full, all works to repair the wall, and the cremation of a cat.)

 

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