No Vocation For Location, Part 16

(I work at a veterinary hospital that is part of a chain located inside a popular pet supply store.)

Me: “Thank you for calling [Vet]. This is [My Name]. How can I help you?”

Customer: “Ya, this is the office at [our location], isn’t it?”

Me: “Yes, ma’am, it is.”

Customer: “I was wondering about your other locations. Can you tell me where they are?”

Me: “I can do that for you. Was there a particular location or area you were interested in?”

Customer: “Ya, where is your 63rd & May location?”

Me: “…Ma’am?”

Customer: “Ya, where is your 63rd & May location?”

Me: “Um, it’s up on May Street at about 63rd Street.”

Customer: “Great! Thank you for your help!”