No To No Spending  

(I’m the electronics tech at a well-known office supply store. We sell computers and offer both protection plans and optimizations for them. I see two customers standing by our very expensive touchscreen PC.)

Me: “Hello, ma’am, are you interested in our touchscreen PCs?”

Customer #1: “Yes, I am.”

Customer #2: “No, she isn’t.”

Customer #1: “Yes, I am. I will take it.”

Me: *dumbfounded, since it’s a very expensive PC* “Okay. Would you also like to purchase our protection plan on it? It adds $300 to the price, but guarantees that we will replace it for two years if you break it.”

Customer #2: “No, she wouldn’t.”

Customer #1: *glaring at [Customer #2]* “Yes, I will. And I’ll also take this speaker. Is there a protection plan for that?”

Customer #2: “NO! NO! NO!”

Me: “Actually, yes, there is, and it’s only $11.99 since the speaker is so cheap. I also would like to know if you would be interested in any other upgrades, like having Office installed, or our optimization and protection?”

Customer #2: *screaming* “NO! NO! NO!”

Customer #1: “I’ll take it all. And can I get these programs installed on it, as well.” *shows me six additional programs, including three programs suites, an anti-virus, and two gaming suites*

Me: *slack-jawed* “Uh… sure. Would you like me to ring this up?”

Customer #2: “NO!”

Customer #1: *putting her hand on [Customer #2]’s mouth* “Yes, that would be great, thank you.”

(Long story short, she spent $2500 in less than ten minutes, $740 of which I make commission on. Her friend kept shouting no the entire time!)