Insecure International Dialling
(Because I lived in the US for a while, I have a US-based Skype phone number. However, I have since returned to the UK. I receive this call:)
Automated Message: “If you are the homeowner, you are eligible for free installation of a full home security system, with local 24/7 monitoring! If you are interested in this offer, please press 1.”
Me: *to friend* “Got nothing better to do right now.” *presses 1*
Agent: “Thank you for your interest. Can you confirm that you are the homeowner?”
Me: “I am.”
Agent: “Excellent.”
(They then proceed to explain all the benefits of their security system, making particular emphasis on the local-ness of their monitoring centres.)
Agent: “Now, sir, do you have any questions?”
Me: “Yes, actually. I was wondering if you could tell me exactly where your local monitoring station is.”
Agent: “Sure. Where do you live?”
Me: “Slough.”
Agent: “What state is that in?”
Me: “England.”
(They hung up immediately, and my friend and I laughed for hours!)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.