No Time Lie The Present
(Our company gets hit with spam that asks people to go to an external website and enter your username & password. We block the email but the damage is done, so you pull up a log of people who went to the website and cold call all 50 of them as fast as possible. Five minutes in I get this guy:)
Me: “Hey, you apparently clicked the email and entered your—”
Him: “No, I didn’t.”
Me: “I just need you to change your password; I have a record of you going to the spammy website—”
Him: “No, I didn’t.”
Me: “I literally have a list in front of me. Not only did you put in your username and password, you did it twice when it didn’t work!”
Him: “I didn’t click that—”
Me: “I don’t have time for you to lie to me right now; I’m forcing a password reset and logging you off. Enjoy your week.”
(My boss gave me a slow clap for dealing with this man…)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.