No Such Thing As A Free Movie

, , , , | Right | February 5, 2018

(I am scanning in some returned movies when a mom and her young son approach with movies to rent. I pull up her account and notice there are about $7 worth of late fees.)

Me: “All right, ma’am, there is a balance on your account. Would you like to take care of all of it today?”

(I think she will, considering she is wearing designer clothes.)

Mother: “What movies were they for?”

(I look them up and tell her that the kids’ movies were all about 13 days late, meaning about $3 for each movie was added as a late fee.)

Mother: “But those were free kids’ movies!”

Me: “Well, yes, it’s free to rent them, but it’s sort of like the library. If they’re late, there’s a charge.”

Mother: *yelling* “NO, THEY WERE FREE. TAKE THAT OFF!”

Me: “I’m sorry, ma’am. They were extremely late, so I cannot take the charges off.”

Mother: “Fine! We’re leaving and never coming back!”

Me: *as she’s leaving* “Okay, bye!”

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