No, Thanks, We’ve Already Got Enough
It’s my second day as a bookseller at a large chain bookstore. Right now, we have an event where, when a customer makes a purchase, they can also buy a small paperback children’s book, which the store keeps (with a gift receipt) and then donates to children in need. We’re supposed to ask customers if they would like to donate a book to a child in our county.
I’ve just finished training on the register and a customer approaches. My manager tells me to check him out, so I do.
Me: “Okay, your total is [total]. Would you like to donate a child to… Wait…”
The customer chuckles, and I take a moment to figure out where that sentence went wrong and correct it before finishing the transaction.
Later, I tell my mom about it.
Mom: “There were a few times when you were younger where I would’ve liked to donate a child!”
Thanks, Mom.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.