Me No Speak Americano, Part 5

(I have just started working at this very well-known coffee shop. Because of this, I have a trainer stick pretty close to me in case I seem stuck. On my first day of register training, this old guy comes up to order.)

Me: “Hello, sir! Welcome to [Shop]. What can I get started for you?”

Old Guy: “I’ll have a medium, non-fat Americano.

(I stutter for a moment, knowing that an Americano is just espresso and hot water.)

Me: “You mean decaf?”

Old Guy: “No! Non-fat!”

(My trainer hears what’s going on and comes to my rescue.)

Trainer: *being very nice* “Sir, just so you know, an Americano is just hot water and espresso. It cannot be non-fat. The closest we can do is make it decaf.”

Old Guy: “Yes, it can! They do it for me all of the time! If you add cold water, it makes it non-fat! You guys clearly don’t know your own menu!”

Me: “…”

Trainer: “Uh… Okay, sir. We’ll have it ready in a minute.”

Related:
Me No Speak Americano, Part 4
Me No Speak Americano, Part 3
Me No Speak Americano, Part 2