No Screen To Protect You From Dumb Employees

(My mom and I are at the mall running some errands and she asks me if I’d like to stop at our cell phone provider’s kiosk to see if they can replace my screen protector which is cracked. For emphasis, my screen protector is cracked not my phone’s actual screen. I catch the attention of one of the kiosk’s employees.)

Me: “Hi, I need to replace my screen protector. I got it at your store when I bought my phone. Can I buy a new screen protector here?”

Employee: “Well, what brand was it?”

Me: “Oh. I don’t know.”

Employee: “Well, you need to contact that company about getting a replacement.”

Me: “Oh, no. I’m not looking for a replacement. I was just hoping I could buy a new screen protector here and have you guys put it on.”

Employee: “You need to contact the company and then fill out the form to get a replacement.”

Me: “But I just want to BUY a new screen protector.”

(At this point I gesture to the case in the kiosk that has glass screen protectors in it.)

Employee: “Yeah, you need to contact the company.”

(My mom is bristling at this point and about to go off, but I shake my head at her and thank the employee and then walk about 20 ft. to a glass screen protector kiosk. They replace my screen protector with no problem, a two-week warranty, and a discount on my next replacement.)