No Room To Listen

(I work for an office supply company and we have a points system for customers, like a lot of places do. You reach so many points, you get a couple bucks off your next purchase.)

Me: “Thank you for calling [Company] points. How can I help you?”

Caller: “Yes, I’ll give you my points number” *reads it off*

Me: “Okay, thank you. I have the name coming up as [Caller]?”

Caller: “Yes.”

Me: “Okay, what can I do for you?”

Caller: “Every time I book a room with you people I always get a bad price! My coworkers always get a discount!”

Me: “Excuse me, what? D-did you need to place an order? Do you have a question about your loyalty points?”

Caller: “NO! What is the best price you can give me for a room! My coworkers always get a good price! I’m going away in a few weeks. I need a good price! You people rip me off!”

Me: “Are you referring to a hotel room? This isn’t a hotel chain, ma’am, this is [Company].”

Caller: “Aren’t you listening? No! I need a room! What is the best price you can give me?”

Me: “Ma’am… you are calling [Company]. You just told me your points number for this company. We are not a hotel. We sell office supplies.”

Caller: “No, this is the [Hotel Chain]!”

Me: “No… it isn’t.”

Caller: “It isn’t?”

Me: “No…”

Caller: “Oh…” *click*