No Refunds, No Discrepancy, No Clue

, , , , , | Working | February 22, 2018

(A sale was put through as cash accidentally yesterday, resulting in the register being -£100. To correct it I have refunded the sale so the register for today will be +£100 and total out at zero across the two days. A coworker has been using the register and waits silently while I refund the sale.)

Coworker: “So, what does this do?”

Me: “Technically, I’m removing £100 to the expected total for the day, so the register will be £100 up when I cash the float tomorrow. It will cancel out the -£100 that was found yesterday, so the discrepancies for the week will be zero.”

Coworker: “Wait, so, a £200 discrepancy? I’m not getting blamed for that!”

(He tries to push me out of the way, but the receipt is already printing.)

Me: “What are you doing?”

Coworker: “I got pulled for £5 last month. Who knows what will happen with £200! Fix it!”

Me: “That’s what I’ve been doing.”

Coworker: “No, you’re taking money out of my drawer. That’s not allowed. I’m telling!”

(He runs off and I finish what I need to. As I’m heading back to the office, he and the store manager stop me.)

Manager: “[My Name], [Coworker] said he saw you stealing from the register?”

Me: “No, I was fixing that cash sale from yesterday.”

(She accepted my answer but our coworker didn’t, and he demanded that the register be counted. The manager tried to explain, in very basic terms — ones and twos — what I had done, but he didn’t accept it. She ended up just leaving him while he demanded, in writing, confirmation that he would not be blamed when the register came up with a discrepancy. Lo and behold, the next day came and went with no one being pulled for stealing £100. This didn’t end here, though, as [Coworker] ended up calling HR, prompting a senior manager to audit our process. He didn’t find anything amiss and ended up advising we do training to resolve the confusion. We did, and [Coworker] still didn’t understand. I hear that whenever someone refunds his register, he calls HR again. They know him by name now.)

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