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No Protection From Bad Customers

, , , | Right | September 9, 2019

(I’m a host at a steakhouse. There was some previous trouble in the night involving the cops and some employees, so some policemen are in the parking lot of our store speaking with said employees. It is almost closing time at this point, and the closing servers and managers all stay around to watch it all go down through a window in the front of the store. There are only a few customers left, one of whom is sitting on the opposite side of the restaurant that we are on. She flags down a manager.)

Customer: “What the h*** is going on? Your employees are staring out the window. I’m scared!”

Manager: “I’m sorry, ma’am. I’m not sure what’s going on. They seem to be interested in something outside. I assure you there is nothing to be scared about.”

Customer: “I see a police car.”

Manager: “Yes, I see it, too.”

(The lady pauses, expecting something.)

Manager: “I’m happy that you aren’t just seeing things. If you need anything else, let me know.”

(The woman obviously doesn’t like this response. I go into the kitchen for something and am walking back to the front, where the employee crowd is, and I happen to pass the table with the lady. She points to me.)

Customer: “She should be doing her job!”

Manager: “What is she doing right now?”

Customer: “Going up front!”

Manager: “To the host stand?”

(The customer nods.)

Manager: “The host is going to the host stand. What am I missing here?”

(She realizes her stupidity, but she’s not done being mad.)

Customer: “I demand all my food free because I feel unsafe in your restaurant.”

Manager: “Ma’am, there are cops here. That should make you feel safer. They’re here to protect people, aren’t they?”

Customer: *grunts* “Your employees around the window make me feel unsafe.”

Manager: “Well, I’d be happy to walk you out of the store if you feel that something is unsafe between this table and your car.”

(My manager is a huge man, very intimidating, by the way.)

Customer: *scoffs* “My husband can protect me, thank you very much.”

Manager: “You have protection. No need to be scared. Have a nice night.”

(It was a weird story that he retold. He’s my least favorite manager, but I always enjoyed that he never takes crap from customers. And, if you were wondering, the employees in question were let go, so the cops had left by this point. She was literally upset over nothing.)