No Produce Reduce

| Right | August 6, 2013

(The customer in question is our grocery store’s former produce manager. She was encouraged to ‘retire’, because she was caught raising the prices of the produce so her sales would be better. She has a return and a few items, so I do her return and scan her items to balance out the difference in which she only owes me one cent.)

Me: “Okay, your total is one cent.”

Customer: “That’s not right. The onions are ringing up wrong.”

(I look at my screen, and the onions she bought were ringing up 68 cents a pound.)

Me: “They’re only 68 cents.”

Customer: “They are supposed to be 99 cents a pound! That’s what the sign says.”

Me: “Those are for large onions. You bought medium ones.”

Customer: “Well… I guess I’ll take them for that price, but your new produce manager needs to learn how to price things right.”

(She storms out in a huff, and my manager walks over.)

Manager: “Did she just… want to pay the higher price?”

Me: “Yes… and while you’re here, I’m reaching into my pocket to get the penny that she forgot to pay me for her stuff.”


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