No Problem Until It Is
A customer asks me to grab something from the top shelf. I get it down for her.
Customer: “Thank you.”
Me: “No problem.”
Customer: “What?”
Me: “Uh… I said no problem?”
Customer: “You should say you’re welcome! Saying ‘no problem’ implies I’m a problem!”
Me: “But it wasn’t a problem. I’m telling you it was no problem.”
Customer: “Why would you tell me what something isn’t?”
Me: “It’s… just a phrase. Helping customers is part of my job. I was happy to do it.”
Customer: “So you wouldn’t be happy doing it if you weren’t being paid? So, if you weren’t being paid, I’d be a problem?!”
Me: “Ma’am, I am currently still getting paid… but you’re definitely becoming a problem.”
She complained to my manager, claiming:
Customer: “I refuse to be a problem!”
Which, as you can imagine, was confusing…
