No Prepay Or Go Away
The store’s phone rings right as a customer walks in. I speak to the caller.
Me: “Hi, this is [Store], [My Name] speaking. Can you please hold on a second? Someone just walked in.”
Caller: “Sure, no problem, sweetie. Take your time.”
I lay the phone on the counter and smile at the customer as he approaches the counter.
Me: “Hi, how can I help you?”
The customer approaches, pulling out a credit card.
Customer: “I need $50 on pump number two.”
Me: “I’m sorry, sir, but I can’t prepay fuel with a credit card. You can either leave your card with me as collateral or pay at the pump.”
Customer: *Suddenly livid* “Then why the h*** does it say, ‘PREPAY ONLY,’ on your pumps?”
Me: “It’s for cash customers, sir.”
Customer: *Shouting* “Then why doesn’t it say, ‘Cash customers prepay’?”
Me: “I’m not sure, sir. I didn’t print up those signs. Honestly, I couldn’t tell you who did, either.”
Customer: “FINE! WHATEVER!”
He stomps out and starts fiddling with the pump and I pick up the phone.
Me: “I’m so sorry about that, ma’am.”
Customer: “That’s okay, honey. Can you see if you have any flour?”
Me: “Sure.”
I walk around the counter and, right as I take one step down the aisle where the flour is kept, the customer storms back in the store and glares at me, before yelling.
Customer: “I can’t get the stupid, d***ed thing to work!”
He throws money at me.
Customer: “There’s fifty dollars in cash! Set the g**d***ed pump!”
Me: *Smiling* “Yes, sir. I’ll do that.”
I apologize to the caller again as I set his pump. I go back in search of the flour, but before I can confirm it, the customer stomps into the store again, screaming and pointing an accusing finger at me.
Customer: “And you need to stay off that f****** phone when you’ve got a g**d*** customer!”
I rub my temples.
Me: “Sir, the person on the phone is a customer, too.”
Customer: “Whatever! F*** you, you stupid, lying b****!”
I sigh.
Me: “Have a good day, sir.”
I wait until he drives off before I attempt to talk to the caller again.
Me: “I’m so sorry about that, ma’am. We do have flour.”
Caller: “Thank you, honey. And I’m sorry that you got screamed at because I called you.”
Me: *Laughing* “Oh, it’s okay, ma’am. It’s not your fault he’s stupid.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.