I Have No Power To Help You
(A customer with a charger comes up to me on till and asks where she can find an outlet.)
Me: “Oh, well, there’s one over—”
Manager: *not looking up from clipboard* “Sorry, we don’t have any.”
Customer: “I don’t want to charge it behind the cash; I just need an outlet, anywhere.”
Manager: *still not looking up* “Sorry, we have none.”
(The customer huffs and walks away.)
Me: “Did we really have to do that?”
Manager: “Give them an inch, they take a mile.”
(This same manager also doesn’t allow lost children to use our store phone to call their parents. She makes one of our associates take them to guest service.)
Question of the Week
What is the most wholesome experience you’ve ever had?