No Perception Of No Reception

, , , , | Working | July 4, 2018

(I am having terrible cell phone reception with my carrier, which is weird because for years there has never been any issue. I have checked with my coworkers; everybody on this carrier has been having trouble all day, while everybody else has been fine. I decide to call up the rep to report the incident.)

Rep: “Thank you for calling [Carrier]. My name is [Rep]. May I verify your number, please?”

Me: “It’s [cell number]. I am not the owner of the account, but I am an authorized user to make changes as needed.”

Rep: “Okay, thank you. How may I help you?”

Me: “This entire day, I have not been able to get cell reception in this area. I talked to other people on the same carrier and none of them have any signal, either.”

Rep: “Okay, thank you. So, to verify your identity, can you please tell me the security PIN on the account?”

Me: “Unfortunately, I don’t know what that is; my father owns the account.”

Rep: “Okay… I’ve gone and sent you a message to your phone. Can you please read me the security numbers on the phone?”

Me: “Umm… That’s kind of hard when I have no phone reception.”

Rep: “Ooh… Right… Oookay.”

(I started laughing and we managed to go another route. Whatever happened was fixed and service was restored later on.)

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