No Paws For Thought
Me: “Hello, [Public Transport]. How can I help you?”
Caller: “Hi, do you allow cats on your buses?”
Me: “No, I’m sorry, but only service animals are allowed on the bus.”
Caller: “But she’s a very quiet cat! The airline let me take her!”
Me: “I’m sorry, but those are the rules. We can’t allow animals on board.”
(We go back and forth like this for a few minutes.)
Caller: *desperately* “What if I say she’s a seeing-eye cat? I could put a little collar on her saying she’s a seeing-eye cat.”
Me: “I don’t think that’s going to work.”
Caller: “What if I dress her like a dog?”
Me: “They’re not going to buy that.”
Caller: “Why not?!”
(The conversation continues in a similar fashion.)
Caller: “You’re not allowed to hang up on me, are you?”
Me: “No, ma’am.”
Caller: “I feel sorry for you.”
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Question of the Week
Have you ever served a bad customer who got what they deserved?