No Other Way Of Putting It, You’re Racist

, , , | Right | August 10, 2020

I am taking a call about failed maintenance; the worker fell sick during the day and it needs to be rescheduled.

Me: “I apologise that that happened, but luckily, I have a new spot for you tomorrow. Does [time] suit you?”

Caller: “Oh, yes, that’s fine. Thank you.” *Chuckles* “But please, do not send such a scary man next time!”

Me: “I’m sorry?”

Caller: “Yes, you know, a not scary man. You know what I mean! I saw him walking down the street. *Chuckles* “And he rang every doorbell!” *Chuckles again*

Me: “I’m sorry if he startled you, ma’am, but don’t worry, all our employees are most capable.”

Caller: “Yes, but I’d rather have you send a normal person next time?” *Chuckles* “You know, not a negro man. You know how scary they are, don’t you?” *Chuckles again*

I manage to bite my tongue because if I say what I think, it might cost me my job and I honestly can’t afford to lose it.

Me: “No, ma’am, I don’t. I can’t see how scary someone is by just looking at their skin color. And like I said, all our employees are most capable and trustworthy. Every single one of them.”

Caller: “Oh, dear.” *Chuckles* “If you put it that way, it does sound like I said something bad. I don’t think I should have said that. Anyway, thank you for the new appointment!” *Chuckles again*

I don’t even wish her a pleasant day. I write down everything she said into her file, underneath the tag we use for aggressive people. This means that every time her file gets opened, everyone will read her racist remarks. 

When I look aside, I see my coworker staring at me. Apparently, our conversation has been quite loud and she heard the racist remarks. 

Coworker: “Please, let me schedule [Employee #1] and [Employee #2].”

Both employees are very bulky, and you can probably guess the color of one of them. Both are absolute sweethearts. Unfortunately, they were already scheduled for other appointments.

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