No One Wants To Acknowledge That Day Of The Week

I work customer service for a major newspaper in my country, helping customers with their newspaper subscriptions. An elderly woman calls in. She sounds quite sad but she’s perfectly pleasant throughout the entire conversation. 

Customer: “I didn’t get my newspaper today.”

Me: “I’m so sorry to hear that. Is this at [address]?”

Customer: “Yes, it is.”

Me: “I see here that you have a subscription that includes delivery Thursday, Friday, Saturday, and Sunday.”

Customer: “Yes, and it wasn’t on my doormat today.”

Me: “But… it’s Monday.”

Customer: *After a pause* “Oh, you have got to be kidding me. I’m so sorry!”

Me: *Laughing* “It’s perfectly fine. It’s clearly a proper Monday!”

Customer: *Also laughing* “You’re absolutely right! I’m really sorry!”