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No One Should Be This Stressed Over Cake

, , , , , | Right | March 13, 2020

(I work in the bakery department at a large grocery store. I am a cake decorator, but I am cleaning up for the night, as the store closes in less than an hour. A customer approaches the counter with her young son.)

Customer: “Excuse me, can I ask you something?”

Me: “Sure, what’s up?”

Customer: “Yeah, if I come in tomorrow morning, will you have chocolate cakes?”

(I look up, confused, because I know that there are at least ten different types of chocolate cake on the shelf at that moment.)

Me: “That… Sorry? What kind of cake were you looking for, exactly?”

Customer: *agitated* “I just want to know if you’ll have chocolate in the morning or will you make some?!”

Me: “Well, I’m sure these cakes will still be here in the morning.”

Customer: “OH, MY GOD! That isn’t what I’m f****** asking! I want this double chocolate cake. I want to know if it will be here in the morning.”

Me: “Oh, you mean the chocolate lovers. Well, I doubt it will sell by the end of the night, so it should be here in the morning. But I can’t guarantee that, technically.”

Customer: *now yelling everything at me* “Okay, you need to listen to me! Jesus! Will it be here in the morning and will you make another one?!”

Me: “All of our decorators are gone home for the night. If these cakes sell, we’ll make more, but I don’t know exactly when. If you need one for a certain time tomorrow, you can place an order, and I can—”

Customer: “Are you being sarcastic with me right now? I’m not f****** slow!”

Me: *very confused* “No, I’m not. I’m saying that I can’t guarantee this cake will be here when you come in. But if you place an order, which is basically just giving me your name and number, I can promise it will!”


Me: “I’m sorry, I don’t—”

Customer: “Okay, I’ve had enough of this!”

(She storms off with her hands in the air. I’m still standing in the bakery entrance with a confused look on my face. My coworker, a lady older than me but brand new to the store, comments on the customer’s rudeness. The customer comes running back.)

Customer: “You are f****** rude. I am a customer! Are you really going to talk to me like this?!”

(I don’t know what else to do now, and I need to serve other customers, so I give up.)

Me: “Yes.”

Customer: “You young brats are so rude! Oh, my God!”

(The customer screamed at my coworker, who she assumed must be my superior, about how I needed to be fired, as I served the other customers. The last thing I heard was the customer screaming in anger when she asked about the chocolate cakes, and my coworker had to turn to me for the answer!)

Question of the Week

Has a customer ever tried to cross you and lived to regret it? What happened?

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