No Need To ‘Air’ Your Concerns

(I’m the dumb customer in this story. I am an administrative assistant, and a good portion of my job involves searching for and booking flights for our managers. One of our managers was traveling when his connecting flight was cancelled, so I was told to call [Airline] and see about rebooking his flight.)

Me: *explains cancelled flight situation*

Airline Employee: “We can get him on this [Other Airline] flight leaving tomorrow morning.”

Me: “But I’m looking online now and there’s a [Airline] flight leaving at 6:00 am, can we get him on that one?”

Airline Employee: “… Ma’am, that’s the one that was cancelled.”

Me: “Oh. Let’s book him on the [Other Airline] one, then.”

Airline Employee: “Yeah, we already went ahead and did that. We try to be proactive when this happens.”

Me: “Oh. … I guess I just called to say hello.”