No Incentive To Do It Properly

, , , , | Working | December 5, 2019

(I’m trying to process an early hook-up incentive for required work going on in my county to switch homes from septic to the county sewer system. I call in to check on the required documents.)

Me: “I just need to know which documents I need to send in for the early incentive.”

County Employee: “You’ll need copies of the permits and your original paid-in-full invoice for the work you had done.”

Me: “Okay, great! My invoicing was all done electronically, so do I just print that?”

County Employee: “No. It has to be the original.”

Me: “I don’t think you understood me. My contractor deals exclusively in electronic invoicing. The original is electronic. No paper version exists.”

County Employee: “It has to be the original paper copy.”

Me: “Which doesn’t exist.”

County Employee: “I don’t know what to tell you. They’ll reject your incentive if it’s not the original.”

Me: “So, is there an email to forward you the original?”

County Employee: “No. It must be mailed in.”

Me: “I really don’t know how else to explain it.”

County Employee: “It must be the original.”

(I never could figure out what this employee didn’t understand about no paper copy existing. My contractor printed a color version and signed it for me. I felt bad making them go through the trouble when I later verified with a different county employee that the printed version would be fine.)

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