No Ifs, Ends, Or Butts
Me: “Thank you for calling [Insurance Company]. How may I help you?”
Customer: “Yes. I need to know if my insurance covers a butt indent.”
Me: “I’m sorry… could you say that again?”
Customer: “I need to know if my car insurance covers a butt indent. There’s one on the hood of my car. What is that covered under and how much is my deductible?”
Me: “Um… do you know how it got there?”
Customer: “No. It looks like a small butt, though.”
Me: “Well, I can’t tell you what it would be covered under until I know how it got there. Do you know if it was the result of a collision or not?”
Customer: “What?”
Me: “You have two different deductibles for your comprehensive coverage and your collision coverage. Do you know how the… butt ended up there? ”
Customer: “No, but it’s a small butt on the hood of my car!”
Me: “Well, your comprehensive deductible is $250 and your collision is $500. Would you like me to submit a claim and let the claim adjuster handle it from here?”
Customer: “Oh no! I don’t want to make a claim. I was just wondering if it would be covered if I wanted to file one. Thanks!” *hangs up*
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Question of the Week
Have you ever served a bad customer who got what they deserved?
