No ID, No Idea, Part 46

A customer leaves her debit card behind and comes in several days later to claim it three minutes before close.

Customer: “Hi, I’m here for my card.”

Me: “Great! I just need to see your ID to confirm that it’s really yours.”

Customer: “What? But I’m not sure I have it with me! Can’t I just tell you the last four digits of the card?”

She rattles off four digits that don’t match anything on the card.

Me: “I’m sorry, those aren’t the last four digits on this card.”

The customer eventually went out to her car and managed to dig up her driver’s license, and then she complained that I hadn’t warned her she’d need ID. All I could think was, “Ma’am, you DROVE here. I shouldn’t have to tell you to bring your driver’s license when you drive somewhere.”

Related:
No ID, No Idea, Part 45
No ID, No Idea, Part 44
No ID, No Idea, Part 43
No ID, No Idea, Part 42
No ID, No Idea, Part 41