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No ID, No Idea, Part 46

, , , | Right | October 28, 2021

A customer leaves her debit card behind and comes in several days later to claim it three minutes before close.

Customer: “Hi, I’m here for my card.”

Me: “Great! I just need to see your ID to confirm that it’s really yours.”

Customer: “What? But I’m not sure I have it with me! Can’t I just tell you the last four digits of the card?”

She rattles off four digits that don’t match anything on the card.

Me: “I’m sorry, those aren’t the last four digits on this card.”

The customer eventually went out to her car and managed to dig up her driver’s license, and then she complained that I hadn’t warned her she’d need ID. All I could think was, “Ma’am, you DROVE here. I shouldn’t have to tell you to bring your driver’s license when you drive somewhere.”

No ID, No Idea, Part 45
No ID, No Idea, Part 44
No ID, No Idea, Part 43
No ID, No Idea, Part 42
No ID, No Idea, Part 41

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