No ID, No Idea, Part 43

I work at a legal cannabis dispensary. When a customer or patient enters the building, the security people scan their IDs to make sure they’re legitimate. Cashiers check IDs again to make sure they’re current and that the visitor is of age to purchase the product.

A woman steps up to my register. I greet her and ask to see her ID. She holds it far enough away that I’m having trouble reading her birth date and the expiration date, and she starts to put it away before I can start squinting at the card.

Me: “Ma’am, I’m sorry, but I need to see your ID again.”

Once again, she held the ID far enough away that I couldn’t read anything, so I reached out to try and take the card so I could read it properly, which is pretty common for us to do. Not only did she not let go of the card, but she snatched it from my hand and told me not to invade her privacy. 

Before I could tell her that state regulations require me to thoroughly check her ID, OR that I see so many IDs during a day and would not remember any of her information if I tried, she marched off back into line and declared that she was going to wait for someone else to help her, never mind that any other cashier would need to see her ID, as well.

She eventually complained to our general manager, who didn’t know how to get it through to her that it’s legally required of us to check her ID.

Related:
No ID, No Idea, Part 42
No ID, No Idea, Part 41
No ID, No Idea, Part 40
No ID, No Idea, Part 39
No ID, No Idea, Part 38