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No ID, No Idea, Part 42

, , , | Right | March 3, 2021

I am working a seasonal position as a cashier at a resort town grocery store. Our store requires a valid ID on all checks and has been that way since the opening. I have finished ringing up the order and ask how the customer will pay.

Customer: “I’ll pay with a check.”

Me: “Okay, may I see an ID with the check?”

Customer: “Why? They don’t make me do that.”

Me: “Sir, it’s our store policy.”

Customer: “No, it’s not. I’ve been coming to this store since it opened, and it’s never been like that! Where is the notice of change?”

Keep in mind, I was trained to handle policy questions.

Me: “Sir, it has been that way since the store opened, and here is the notice.”

I reach around to the front of the register and point to the General Notice board where it clearly states the same thing. He tries to argue, but I keep reiterating my last statement.

Me: “Sir, if you are upset, you can speak to a manager, but it will be a wait as they are all busy.”

Customer: “Fine. But I’ll be calling corporate about this.”

Corporate gave him the same answer he gave me. I never saw the guy in the store again as long as I worked there.

Related:
No ID, No Idea, Part 41
No ID, No Idea, Part 40
No ID, No Idea, Part 39
No ID, No Idea, Part 38
No ID, No Idea, Part 37

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