No ID, No Idea, Part 3
(A customer is trying to pay with an unsigned card.)
Me: “Ma’am, since your credit card is not signed I will need to see your ID.”
Customer: “Well, I don’t have it. I left it with someone at [Department Store] because they’re signing me up for one of their credit cards. Can’t you just put it through?”
Me: “I’m sorry, ma’am, no. Do you have another form of payment?”
Customer: “Oh, for God’s sake! This is ridiculous! I’ll be right back!” *storms off*
(Because she has already put a gift card toward the purchase, I have to wait several minutes for my busy manager to come and cancel the transaction before I can ring any other customers. The customer’s signature is still on the pad when she returns.)
Customer: “Fine! Here’s my ID! And you left my signature up on the screen for anyone to see!”
Me: “I assure you, no one else approached the register while you were gone.”
Customer: “Someone could have stolen my identity!”
Me: “But you left your ID and social security number with a stranger in another store?”
This story is part of our Identity Theft roundup!
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Read the Identity Theft roundup!
Question of the Week
Have you ever served a bad customer who got what they deserved?
