No ID, No Idea, Part 10
(At the theater, we’re required to double-check the IDs of patrons attending rated R films if they look under 21. If a patron under 21 is not escorted by a guardian OVER 21, they cannot come in. A guest and her boyfriend approach the ticket-taking area.)
Me: *taking their tickets* “Can I see your IDs, please?”
(The guest hands me her ID, but I see that she’s only twenty.)
Guest’s Boyfriend: “I forgot mine.”
Me: “I’m very sorry, sir. Your girlfriend is under 21, so she doesn’t qualify to be your guardian, and I can’t let you in without an ID stating that you’re at least 17.”
Guest: “Baby, why didn’t you bring your ID?”
Guest’s Boyfriend: “It’s not my fault she’s being a b****!”
Me: “Excuse me? Sir, I’m going to have to ask you to leave.”
Guest’s Boyfriend: “Well, I’m not leaving.”
Me: *on the radio* “[Security guard], could you come to the front please?”
Security: “What’s going on?”
(As I explain the situation, as the guest simply stares at the guard. He’s a very large Hispanic man in a suit.)
Security: “Did you really call her that?”
Guest’s Boyfriend: “I, uh…”
Security: “Leave. Now, buddy.”
Guest’s Boyfriend: “Man!” *leaves*
(The guest goes back to the box office to demand a refund. Because he was technically kicked out for misconduct, it wasn’t required for us to give him a refund. My coworker in the box office comes out to speak to me.)
Coworker: “He’s asking for a refund, but I told him it would be up to you.”
(I look and see the guest staring irritably down at the box office counter.)
Me: “He can have his refund, but he can’t come back in tonight.”
(We never saw him again.)
Question of the Week
Have you ever served a bad customer who got what they deserved?