No Ice Cream Gets Repeat Business

, , , | Right | April 4, 2018

(At the fast food restaurant where I work, our smoothie and frappe machine and ice cream machine both have to go down about once a week for cleaning. It never fails that as soon the machines go down, all people want is ice cream and drinks we can’t make. Most people are okay ordering something else, but some people get nasty about it, like this lady does.)

Me: *taking the order through my headset* “Hi, what can I get for you?”

Customer: *in a fairly rude tone* “I want three ice cream sundaes with nuts.”

Me: “I’m sorry, but we actually can’t do sundaes because our machine is down for cleaning. Can I get anything else for you?”

Customer: “Wow, really? All I wanted was ice cream. No, thanks.”

Me: “I’m really sorry about that. Have a nice day!”

(I expect this to be the end of it, but at the window where I’m handing out food, a car pulls up with their window open. Expecting this to be my next order, I smile and go to hand them their order.)

Customer: “No, not mine. I wanted ice cream.” *drives off*

(She stopped at the window JUST to tell me that. Really, lady?)

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