No Holiday From These Customers

, , , , , | Right | September 25, 2018

(I work in a store in a mall. During a regular day we open at 9:30, before the rest of the mall. On holidays, we open at 10:00 am with the rest of the mall. It is New Year’s Day. I am getting the front area of the store ready for the day at least an hour before we open. As it gets closer to our regular time of opening, people start crowding around the doors waiting to get in. A few minutes after our regular open time, a customer starts pounding on the door. I go to a small door to see what the customer wants.)

Me: “Hello. Is there a problem?”

Customer: “What the h***, lady? Why aren’t you open yet? You are supposed to be open!”

Me: “I’m sorry, but we don’t open until 10:00 this morning.”

Customer: “No, you open at 9:30! Open the door so I can go inside already.”

Me: “I’m sorry, ma’am, but we don’t open at 9:30 today—”

Customer: *cutting me off* “Yes, you do. I can read your store hours! It’s posted right there!” *points at the sign*

Me: “Yes, it says our holiday hours are 10:00 am to 6:00 pm.”

Customer: “It’s not a holiday. What are you talking about? Just open the store; I have places to be.”

Me: “I’m sorry, ma’am, it’s a holiday today, and I can’t open the store until 10:00 am. We don’t have the staff scheduled until 10:00 am to run the store. Right now it’s just me and one other person. I am very sorry, but I need to go back inside to finish my work before we open.”

Customer: “But you are supposed to be open now!”

Me: “We will be open in 15 minutes. I am sorry. I really have to go now.”

(Fast forward to 10:00 am:)

Customer: “About time you guys opened! I can’t believe you guys think that it’s a holiday today!”

(The customer continues to complain and be frustrated and angry with me and the entire staff the entire time she is in the store.)

Customer: *leaving the store* “IT’S NOT A HOLIDAY!”

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