No Goodbye To Good Service

CONTENT WARNING: Death

It was one week before Christmas, and my store was slammed. A customer was just about to join the long line when she got a phone call that brought her to tears and hysterics. One of my supervisors, while on the register, overheard the conversation and discreetly rang up her shopping to get her out of the store as quickly as possible.

It turns out the phone call was to tell her that her father had had a heart attack and was on his way to the hospital. He unfortunately passed, but because of the supervisor, the customer was able to leave the store with her shopping and got to see him one last time.

A couple of days after Christmas, the same customer came in and gave the supervisor $20 and a heartfelt card for allowing her a chance to say goodbye.