No Fortitude For Longitude, Part 14
(I have finished troubleshooting a customer’s mobile device and determined she needs to do a master reset. I am setting a callback to check up after it’s completed.)
Me: “And what time would you like me to call you back?”
Customer: “2:30.”
Me: “Okay, and what time zone are you in?”
Customer: “2:30.”
Me: “Yep, 2:30. Which time zone do you live in?”
Customer: “2:30… pm.”
Me: “Right. 2:30. I just need to know which timezone you’re in, because I’m in the Central time zone, and my 2:30 could be different than your 2:30.”
Customer: “2:30 pm… in the afternoon.”
Me: *long pause* “Okay, what state do you live in?”
Customer: “The United States.”
Me: “Excellent, and which one?”
Customer: “Atlanta.”
Me: “Okay, awesome. You’re in the Eastern time zone.”
Related:
No Fortitude For Longitude, Part 13
No Fortitude For Longitude, Part 12
No Fortitude For Longitude, Part 11
No Fortitude For Longitude, Part 10
No Fortitude For Longitude, Part 9
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
