No Fortitude For Longitude, Part 10
Me: “Thank you for calling [Credit Card Services]. I’m [My Name]. How can I help you?”
Customer: “I want to make a payment.”
(I take payment.)
Customer: “Am I late?”
Me: “Unfortunately, yes. The cut off time is midnight Eastern Time. But I can look into the late fee for you.”
Customer: “YOU GUYS ARE ALWAYS MAKING UP RULES TO SCREW THE CUSTOMER!”
Me: “Excuse me?”
Customer: “I’m in Texas! It’s not midnight where I am!”
Me: “I understand that, but we go by eastern time—”
Customer: “That’s just a made up rule!”
Me: “Sir, time is not a made up rule…”
Related:
No Fortitude For Longitude, Part 9
No Fortitude For Longitude, Part 8
No Fortitude For Longitude, Part 7
No Fortitude For Longitude, Part 6
No Fortitude For Longitude, Part 5
Question of the Week
Have you ever served a bad customer who got what they deserved?
