No Fortitude For Longitude, Part 2
Customer: “Hi, you guys were supposed to send me an email, and I haven’t gotten it yet.”
Me: “Okay, I see we sent that email at 3:05 p.m. Eastern Standard Time. Can you confirm your email address is [email address]?”
Customer: “Yes, that’s it. What time did you send it?”
Me: “3:05 p.m. Eastern Time.”
Customer: “Oh, okay; that’s why. I’m in Central Time, so it’ll take an hour to get here. Thanks!”
Related:
No Fortitude For Longitude
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
