No Extra For Extra
(I work at a certain fast food taco restaurant. Our town’s 4th of July week carnival has started and as a result, we have been busy all for my entire shift, and I have stayed an hour and a half longer than I was scheduled to. I am in the office counting down a couple of tills before leaving, but I still have my drive-thru headset on.)
Coworker: “Welcome to [Restaurant]. How can I help you?”
Customer: *orders $20 or so worth of food, including a nacho platter* “Oh, on those nachos, could I get extra nacho cheese and extra sour cream?”
Coworker: “Sure.”
(He modifies the nachos and the changes appear on the screens inside and at the drive-thru.)
Customer: “Hey, I didn’t want to be charged extra for it!”
Me: *laughing* “Quote of the night.”
(When all was said and done, our sales that day were higher than any other day in the three years I’ve worked there.)
This story is part of our July 4th roundup!
Question of the Week
Have you ever served a bad customer who got what they deserved?
