No Extra Extension To His Patience  

, , , , , | Right | December 31, 2019

(I work in a call center for Internet, cable, and phone services. I get so many calls a day and there are some that just make me shake my head.)

Me: “Thanks for calling [Company]. My name is [My Name]; how can I help you today?”

Customer: “Ah… yeah… I need an extension on my bill so my services don’t get interrupted.”

(I look into his account and determine that since he is past due, the longest I can extend the past due balance is the 15th, as going into the 16th, he would be interrupted.)

Me: “I can extend the past due balance through to November 15th. Does this work for you?”

Customer: “Umm… so, what you’re saying is I could get another extension if I called in a few days.”

Me: “Sir, that’s not how this works.”

Customer: “Well, when do I have to make this payment?”

Me: “On the 15th, sir. Anything else I can help you out with?”

Customer: “Yes… you’re supposed to help me, you selfish c***!”

(The customer ended the call.)

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