No Excuse For Bad Behavior
(I am walking past as a customer who is trying to get the manager’s attention.)
Customer: *practically shouting* “EXCUSE ME? HELLO?!”
Manager: “Is that how you talk to people?”
Customer: “Well, you were ignoring me.”
Manager: “I didn’t realise you were talking to me, but is that how you talk to people?”
Customer: “Well, I needed to know something.”
Manager: “I don’t care if I work here or not. You don’t talk to people like that, so, no, I won’t be helping you.”
(I smiled at the manager and thought, good for him, not letting the customer talk to him like crap!)
Question of the Week
Have you ever served a bad customer who got what they deserved?