No Deconstructing This Sale
I work at a Lego store (I could say Danish plastic brick toy company but who would I be kidding?).
A customer walks in with a large and expensive Star Wars Lego set a couple of weeks after Christmas. He says a single word:
Customer: “Refund.”
Me: “Do you have a receipt, and what is the reason for the refund?”
Customer: “My kid built it. It’s done.”
Me: “But what was wrong with the set?”
Customer: “What do you mean?”
Me: “We can only offer refunds if the set is defective in some way. Was the set defective?”
Customer: “No, but my kid built it. He’s done with it. It’s just sitting there taking up space.”
Me: “Well that’s not a defect, sir. Lego sets are designed to be built and enjoyed in a variety of ways. Also, this receipt is over thirty days old so I can’t accept a refund on this set. ”
Customer: “You mean to tell me I spent over $200 on this and that’s it?! He built this s*** in a day! ”
Me: “That’s an impressively fast build time! Personally I have fun building my own creations from the Lego sets after I’ve built the initial design. It’s all about creative play. ”
Customer: “I don’t want my son to be creative and all that gay s***! F****** waste of money!”
He walks out with the big Lego box. I understand that Lego can be expensive these days, but surely, he knew what he was buying?
