No Debit, But Plenty of Loonies
(At the gas station where I work, a young woman staggers in drunk and tries to buy a bag of chips on debit.)
Me: “Okay, that will be $1.35 on debit.”
(The customer picks up the pin pad and proceeds to swipe a quarter through the slot.)
Me: “Um… ma’am?”
Customer: “What?”
Me: “That’s a quarter.”
Customer: “Yes, I know. For some reason, it won’t work. Is this thing turned on?”
Me: “But… that’s… that’s not a debit card. Do you have a debit card?”
Customer: “I’m TRYING! But it won’t work!”
Me: “It’s plastic? Kinda rectangle-shaped? Has your bank name on it?”
Customer: “Why won’t it work?”
Me: “You know what? I don’t think that one is working. Do you have another one? Sometimes these machines won’t like a card for no real reason. It happens.”
Customer: “Oh ya? I get that at my work too…”
(She proceeds to put away the quarter and pulls out a loonie instead.)
Me: “Ma’am, I think I see the problem now. All of our card systems are down. They must have crashed with all the people buying things today. Do you have cash instead?”
Customer: “Sure, no problem.” *pulls out 20 dollar bill* “Keep the change. It’s only a few dollars anyway. I don’t want it….”
Me: “Sure, thanks!”
(She wanders off to pass out in the bathroom for three hours but I just couldn’t bring myself to call the cops on her.)
Question of the Week
Have you ever met a customer who thought the world revolved around them?