No Compliments For Your New Policy

I’m at a medical office, and I approach their front desk.

Me:
“How do I compliment an employee?”

Desk Representative:
“There should be a compliment card around somewhere.”

I wait expectantly, but the desk representative seems to be ignoring me.

Me:
“Could I have a compliment card, please?”

Desk Representative:
“Ask over there.”

I do, fill out the card, and return to the desk.

Me:
“Could you take care of this for me?”

Desk Representative:
“We’re not allowed to do that.”

Me:
“Huh?”

Desk Representative:
“Policy has changed. We can’t take the cards anymore. Here’s the new policy.”

They handed me two printed pages, back and front, on how to file a complaint. That is how I ended up filing a formal complaint against the facility because they make it too hard to compliment good service!