No Common Scents, Part 2

(I work in a skin and body care store part time. We have dozens of different scents and lotion types.)

Me: “Can I help you find anything today?”

Customer: “Yes, I need a lotion.”

Me: “Absolutely! Did you need something ultra-moisturizing, or hypoallergenic? Or maybe a certain scent?”

Customer: “Just give me one that smells good.”

Me: “Okay, do you prefer floral scents, or fruity ones, or—”

Customer: “God, why are you making this so difficult? Just give me one that smells good! How hard can that be?”

Me: “Well, ma’am, what I think smells good may not be what you think smells good. Every customer is different.”

Customer: “Just give me some d*** lotion!”

Me: *sighs* “Here, try this one.”

(I hand her our best-selling verbena lotion.)

Customer: “Thank you, was that so hard?”

(One hour later…)

Customer: “I want to return this lotion! It smells TERRIBLE! Why would you give this to me?”

Me: “I am sorry, ma’am. The outlet store does not allow returns. However, if you would like to tell me what kind of scent you prefer, maybe we can exchange it.”

Customer: *grumbles* “Fine. Got anything in rose?”