No Clean Way To End This

, , , , | Right | November 13, 2017

(My motel uses cleaning chemicals to clean each room, and one day a fussy customer takes offense to it.)

Customer: “Can you tell the maids not to use those awful chemicals to clean my room? I have allergies!”

Me: “Okay, so, you don’t want your room cleaned, then?”

Customer:No, I want it cleaned; I just don’t want those awful perfumes and stink in my room! Can you do something?!”

(I get the manager when she starts screaming, I explain, and the manager and the customer argue back and forth for a bit. She huffs off and the manager tells the housekeepers not to use chemicals to clean. Later, the customer returns, calmer.)

Customer: “The housekeepers did a good job. Tell them thank you. But it smells like feet now.”

Me: “I will.”

(A week later, the customer checked out. The housekeeper told me that the customer’s room smelled so much like dirty hair and cigarettes — we are non smoking — it was unsellable.)

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