No Chicken Shall Bite On The Day Of Rest

, , , , | Right | June 15, 2018

(It is a Sunday afternoon, and the restaurant that I work at is right next to a fast food place which is well-known for being closed on Sundays. I’m working the drive-thru station when a woman pulls up and starts ordering multiple high-priced items.)

Me: “What else can I get for you today?”

Woman: “An order of chicken bites.”

(I turn and shoot my manager a look, as she also has a headset on and is hearing the entire conversation.)

Me: “I’m sorry, but we don’t carry chicken bites.”

Woman: “I want an order of your eight-piece chicken bites.”

Me: “Ma’am, we don’t have chicken bites. We have only have chicken strips. We do have jalapeño bites, though, that come in an eight-count.”

Woman: “I want chicken bites.”

(At this point, my manager uses her headset to join the conversation. She repeats what I already told the woman and lists off a couple other menu items that the woman may be trying to order.)

Woman: “I was just here last week, and I got the chicken bites.”

Manager: “Ma’am, we have never carried chicken bites. We serve chicken tenders and chicken sandwiches, but not chicken bites or nuggets.”

Woman: “Cancel my order; I thought this was [Fast Food Place next door]!”

(I voided out her entire order, and she drove past the window to get to the parking lot for the other restaurant. From where I was, I could see her pull up to the front of the restaurant and realize that it was closed. She then came back through the drive-thru of my restaurant and ordered the same things she had just had me void off.)

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