No Cell Service Locks You In A “Cell”

, , , , | Right | August 18, 2018

(I work in customer service for a phone and Internet company. I get a call from a customer who is moving his service from one address to another.)

Customer: “I have an appointment today for this morning. Could you please have the tech call me on my cell about 15 minutes before he comes out? It will only take us about 15 minutes to drive home and meet him. But see, the thing is, I am in an area with no cell service. I had to drive all the way into town just to call you.”

Me: “Sure, we can certainly try to call you when we are on our way out; however, what if we call and are unable to reach you?”

Customer: “What do you mean?”

Me: “Well, you stated that you are in an area with no cell service. What would you like us to do if we call and are unable to reach you?”

Customer: “FINE! I will just sit here and wait for the tech to show up. You know, this is really poor customer service.”

(I didn’t say anything in response, as it would have been unproductive. I sent the information to the tech as requested by the customer. Not sure what happened after that.)

1 Thumbs
408
VOTES