No Cash, No Time, No Reason

, , , , | Right | December 4, 2019

(I work at a big-box electronics store and we’re not allowed to tell people that we’re closing or ask them to leave once we have already closed. This takes place twenty-five minutes after we’ve closed for the day. This woman has been here for almost an hour trying to return something without a receipt and exchanging it for something else.)

Manager: “Hey, [My Name], can you do this return and web order?”

(I have a bad feeling that it might take a while and I am off in five minutes, but I’ve been told off for talking back to managers before, so I have no choice.)

Me: “Okay.”

(I try to get the woman’s phone number to do the return, but she turns to my manager and starts whining about not getting a free gift along with the new thing she is buying. After five minutes of my manager saying that there is no gift but that he will take $15 off the already on-sale item, she finally lets me do the return. It’s now over half an hour after we’ve closed and there are no more cash tills in the store open.)

Me: “Okay, your total is $73.85.”

(The woman tries to give me cash.)

Me: “I’m sorry, but we can’t take cash anymore since we’ve been closed for too long.”

Customer: “I don’t know if I have enough in my bank account for it. Are you sure you can’t take the cash?”

Me: “No, ma’am. All of our tills have been put away. It would take another fifteen minutes to open them up again to take the cash.”

Customer: “Could you just give me a straight exchange, then? Just take more money off so that they’re the same price?” 

Me: *thinking to myself: “No f****** way!”* “I can’t say yes to that; I’ll have to grab my manager.”

(I head over to my manager and tell him what’s going on. He comes over.)

Manager: “I’ve already given you a discount on top of the sale. I can’t do anymore.”

Customer: “Aw, come on, [Manager].”

(She starts giving him puppy dog eyes and flipping her hair, trying to get him to say yes. Thankfully, this manager is better than that.)

Manager: “No, I can’t take anymore off. [My Name], you go clock out, since you were off fifteen minutes ago.”

(I did exactly that and the woman left pretty quickly since she wasn’t getting what she wanted.)

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